"Optimizing the Customer Experience Through Collaboration and Ecosystem Building"
·29m 33s
Shared point
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This text discusses how to create an environment in which customer experience (CX) is improved and operationalized. It suggests focusing on creating the right ecosystem and standards for collaboration, making sure different phases of the customer journey are working together and creating a single experience, and showing return on investment to prove how CX improvements result in more revenue or less costs.